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Frequently Asked Questions
How do I measure my springs?
How do I measure my springs?
Consult this article to find all the necessary information to order with confidence and avoid mistakes.
What is the most suitable motor for my garage door?
What is the most suitable motor for my garage door?
To choose your motorization, consider the necessary power according to the weight and dimensions of your door, the frequency of use, and of course your budget.
The Sommer motors are discreet, reliable and efficient for standard doors, while the Jack motor is better suited for heavier doors.
You can also contact us so we can size the most suitable motorization for your needs.
My garage door is noisy, what should I do?
My garage door is noisy, what should I do?
An unusual noise from your sectional garage door can have several origins. Here's how to identify and solve the problem.
The most common causes
Loose or worn hinges can creak. Check that all bolts are tightened with an appropriate wrench and use our lubricant to reduce noise. Worn or unbalanced springs create rubbing or banging noises. Dirty or damaged rollers generate squeaking noises during opening and closing. The guide rail may be bent or misaligned, causing scraping noises.
Care and maintenance
Regularly clean the rollers and rail with a dry cloth to remove dust and debris. Apply a suitable lubricant to friction points: rollers, hinges, and springs. Avoid grease, as it attracts dust and dirt.
If the noise persists after cleaning and lubrication, or if you notice a deformed rail, a broken spring, or damaged rollers,
We offer all the spare parts needed for the maintenance and repair of your sectional garage door, regardless of the brand.
When will I receive my order?
When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Where do your products come from?
Our items are OEM parts, manufactured directly by the original equipment manufacturers for major brands in the French market. If an original part is not available, we can also guide you towards a compatible replacement part, thanks to over 30 years of technical experience.
What are the shipping costs?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
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